SHIPPING INFORMATION
Thank you so much for supporting my small business! As this is a one-man art studio, I am very hands-on with everything — from actual pen making to website listing to shipping. All the details. You are assured that every step is handled with utmost care and respect. Whenever you purchase a pen holder from my website, I am just as excited as you are to receive it!
So before placing an order, please be guided by the following:
ALL MY PEN HOLDERS ARE UNIQUE, HANDMADE, AND ONE-OF-A-KIND. Most of the pens listed are ready to ship. Sometimes, I will need to make them after you place the order and that will require some time. Whenever this happens, I will email you to set proper time and shipping expectations.
ORDER PROCESSING. As soon as the pens are ready, please allow 1-3 BUSINESS DAYS for order processing and shipping. During the pandemic, although we are allowed some movement now, some couriers and their delivery hubs are still affected by healthy and safety protocols. I will email you as soon as the order is shipped. You will receive a shipping notification along with the tracking number and name of courier. If there’s any important information that may impact your order and its shipping timeline, I will make sure to communicate that with you by email as well.
DELIVERY PERIOD. This will depend on the shipping option that you select at checkout.
DHL E-Commerce: 2-3 Weeks anywhere in the world*
Postal Service: 2-4 Weeks* anywhere in the world
*These are the delivery timelines set by the couriers under normal circumstances. We do our best to ship the orders quickly but please manage your expectations during the pandemic as these could be heavily affected by health and safety protocols set by your local government. Thank you for understanding.
IMPORTANT NOTE. Shipping and Delivery are not interchangeable terms. Shipping period is the processing time required to prepare the order to transfer to the courier (DHL or Postal Service). Delivery period starts as soon as the courier receives the package from us and scans it.
Placing an order on the site means you have read and understood the SHIPPING terms listed on this page. Thank you!